Shipping Policy for Dubessglasni

Effective Date: January 8, 2025

At Dubessglasni, we are committed to ensuring that your vehicle and other purchases are delivered to you in a timely and secure manner. This Shipping Policy outlines our procedures for the shipment of vehicles, parts, accessories, and other products. By making a purchase from our website or dealership, you agree to the terms of this policy.

1. Shipping of Vehicles

For vehicle purchases, the shipping or delivery process varies depending on the location, type of vehicle, and customer preferences. We offer both local delivery and shipping to other locations. Here are the details:

  • Local Delivery (Within California): We offer delivery services within California for customers who purchase vehicles from our dealership. Delivery fees are calculated based on the distance from our location (22546 Paragon Dr, Santa Clarita, California) to the delivery address.

  • Out-of-State Delivery: For customers located outside of California, we offer vehicle shipping services to most U.S. states. Shipping costs for out-of-state deliveries will depend on the destination, vehicle type, and delivery method.

  • Delivery Time: Vehicle delivery times can vary depending on the destination. Typically, local deliveries within California are completed within 3-5 business days, while out-of-state deliveries may take 7-14 business days, depending on the distance and logistics.

  • Customer Pickup: Alternatively, customers may choose to pick up their vehicles directly from our dealership at no additional charge. Once your vehicle is ready for pickup, we will notify you to schedule a convenient time.

  • Delivery Confirmation: Once your vehicle has been shipped or delivered, you will receive a tracking number or delivery confirmation to monitor the progress of the shipment.

2. Shipping of Non-Vehicle Products (Parts, Accessories, Services)

For non-vehicle items, such as parts, accessories, or other products purchased through our website, the following shipping procedures apply:

  • Shipping Methods: We offer several shipping options for parts and accessories, including standard ground shipping, expedited shipping, and express shipping. The available options will be presented during the checkout process.

  • Shipping Costs: Shipping costs for non-vehicle items are calculated based on the weight, size, and destination of the order. Shipping charges will be clearly displayed during the checkout process.

  • Processing Time: Once your order is confirmed, it will be processed within 1-3 business days. If the item is in stock, it will be shipped promptly. If the item is backordered, you will be notified of the expected shipping date.

  • Shipping Time: Delivery times for non-vehicle products depend on the shipping method selected and the destination. Standard shipping usually takes 5-7 business days, while expedited options may reduce delivery time to 2-3 business days.

  • International Shipping: Currently, we only offer domestic shipping within the United States. We do not ship internationally at this time.

3. Shipping Address

  • Correct Address: It is the responsibility of the customer to provide a correct and complete shipping address. Any issues resulting from incorrect or incomplete shipping information (e.g., delays or misdeliveries) will be the customer’s responsibility.

  • Shipping Changes: If you need to change the shipping address after the order has been processed, please contact us immediately. While we will do our best to accommodate the request, changes may not be possible once the order has been dispatched.

4. Shipping and Handling Charges

Shipping charges for vehicle deliveries are determined based on the delivery location and the method of transportation used. For non-vehicle products, shipping costs are calculated during checkout and will depend on the size, weight, and delivery destination of the products.

  • Free Shipping: From time to time, we may offer free shipping promotions on selected products or orders. These promotions will be advertised on our website and may have specific terms and conditions.

5. Tracking Your Order

Once your vehicle or product is shipped, we will send you a confirmation email with tracking information (if applicable). You can track the status of your shipment through the tracking number provided. For vehicle deliveries, our team will keep you informed of the progress and estimated delivery time.

6. Damaged or Lost Shipments

While we take every precaution to ensure that your vehicle or products are delivered in perfect condition, accidents and damages can occur during transit. If you receive a damaged vehicle or product, please contact us immediately:

  • Damaged Vehicle: If your vehicle arrives with visible damage, do not accept the delivery unless the damage is documented. Contact our customer service team immediately for instructions on how to proceed. We will work with the carrier to resolve the issue.

  • Damaged Non-Vehicle Products: If your non-vehicle item arrives damaged, please keep the original packaging and contact us within 5 days of receiving the item. We will either replace the damaged item or issue a refund, depending on the situation.

  • Lost Shipments: If your order is lost during shipment, please contact us as soon as possible. We will investigate the issue with the shipping carrier and resolve the matter promptly.

7. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy. Non-vehicle items (such as parts or accessories) may be returned according to our return guidelines. Please note that vehicle sales are final unless the vehicle is defective or covered by the manufacturer’s warranty.

For more information on returns and exchanges, please refer to our Refund and Returns Policy.

8. Delivery Restrictions

Certain restrictions may apply to the delivery of vehicles or products:

  • Restricted Areas: Some remote or hard-to-reach areas may have limited delivery options or higher shipping costs.

  • Legal Restrictions: Certain states or regions may have specific regulations regarding vehicle deliveries, which may impact our ability to ship to those areas. Please check with us if you are located in a restricted region.

9. Contact Us

If you have any questions or concerns about our shipping process, or if you need assistance with tracking or delivery, please contact us: